Accessibility Statement

This accessibility statement was last updated on 7 July 2021

Everyone who visits should feel welcome and find the experience rewarding, going above and beyond the Public Sector Bodies Accessibility Regulations 2018.

What are we doing?

To help us make a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1.

These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

  • The guidelines have three levels of accessibility (A, AA and AAA)
  • We’ve chosen Level AA as the target for

How are we doing?

This website was scanned with an online auditing tool called Silktide. It was found to be partially compliant.

We’re working hard to achieve our goal of Level AA accessibility, but we realise there may be some areas of our website that still need improving.

The following information explains what we’re doing to make that happen:

Add a scope to table headings

Table headers should include the scope attribute. This tells assistive technology, such as screen readers to associate cell data with a heading.

Some of our tables do not include this feature as the active WordPress Plugin does not allow this functionality. We will review the use of plugins and attempt to resolve these issues by upgrading features as deemed necessary (and if budget allows).

Design all pages for mobile & page scrolling in two dimensions

We are aware of a WordPress theme issue with our news posts. Occasionally news posts require the user to scroll across the screen when using a mobile device. This issue should be addressed when the parent theme is updated by the supplier.

Ensure controls change appearance when they are selected

The third party GDPR cookie consent solution has minor issues where some user actions are not highlighted when the user navigates using a keyboard. This issue is related to the Word Press plugin and future updates from the supplier should resolve this problem.

PDFs and other documents

PDFs and documents that you download to access any of our services should also be accessible. However, we know that some of our existing documents aren’t. 

Some of them:

  • Are missing document structure
  • Are missing alternate text
  • Are not written in Plain English
  • Are not machine readable

This mostly applies to our PDFs and other documents published before 23 September 2018. These types of documents are exempt from the regulations, so we don’t currently have any plans to make them accessible.

This website was recently updated with a new Word Press theme. The documents have not changed and have not been modified. As these PDFs were published before 23rd September 2018 we don’t have any plans to change them.

However, any new page content, or documents uploaded to this website, should be manually checked for accessibility compliance by the content author or owner. They should be provided in an accessible format. This will be in accordance with the latest accessibility regulations (this shall include PDF’s, Word Documents and Excel files).

Following review, a joint decision by the content owner and any stakeholders will be made to:

  • Reformat content into accessible PDF’s
  • Create new HTML website pages or online forms
  • Delete the inaccessible document from the website 

Accessibility Toolbar

 Accessibility toolbar

We have added the accessibility toolbar onto our website (shown above). This tool allows our website visitors to change display settings that should help to improve the overall accessibility of content and features.

For example, you can increase or decrease the font size or choose a high colour contrast mode.

To use the toolbar, select or click this icon:

Accessibility icon

Then you may choose an item from the ‘drop down’ menu.

How to request information in a different format 

If you need to access information in one of these document types, you can contact us and ask for an alternative format.

If you need information in a different format please tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need (for example, audio CD, braille, BSL or large print, accessible PDF)

Using third party content or functionality on our website

We often use third party content or functionality on our website. This allows us to offer a wide range of services that can be completed online. They are each built to look like our website but are based on a different technical platform. 

This includes:

  • Online forms for customers to fill in

Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.

If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.

Where we are legally required to feature third party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements.

We are currently working with third party suppliers to obtain accessibility statements and to ensure these platforms are compliant with the Level AA criteria outlined in the Web Content Accessibility Guidelines (WCAG 2.1), including:

  • Granicus (online forms –
  • Location maps (


Periodically we’ll run either a manual report or use web based auditing tools, such as Silktide, to help us identify and review any inaccessible documents or features on